technology
Charting the Conversation: How to Build a Predictive Real‑Time AI Agent for Omnichannel Support
Charting the Conversation: How to Build a Predictive Real-Time AI Agent for Omnichannel Support To build a predictive, real-time AI agent that delivers omnichannel support before the customer knows they need it, you must unify every interaction source, train a low-latency model on engineered signals, and embed that model across